Information for installing licenses and extension keys.

To install or upgrade your ActivePDF product, see the Quick Start Guide, User Guide, or Developer Guide for your product.

If you are using Windows Server 2012 or above, and will be using the Internet Explorer engine for conversions, follow these steps to ensure that the WebGrabber user has sufficient permissions for performing conversions.

If an "Invalid Serial Number" error message displays when you are attempting to install your ActivePDF product, please contact Customer Service.

In earlier releases, the default port number for COM was 90 or 58585. The default is now Port 52525.

Link to online ActivePDF License Manager 2013 documentation.

On occasion, customers contact us to ask whether they have activated and/or deactivated their product licenses.

If you are creating an account to access product downloads and serial numbers, your user name must match the user name on the customer account for that product order. For more information, contact

After the ActivePDF evaluation periods expires, the product is no longer usable. If you wish to continue using the product you can purchase a production license or request an extension of the evaluation period from

Example error messages:
Msg-----Printer Not Found: DocConverter!
Msg-----AddPrinter Failed(Printer=DocConverter): 1796

This article provides error codes for WebGrabber Enterprise and WebGrabber WBE.

Releases of ActivePDF Webgrabber  2013 and above support remote submissions, allowing you to submit URLs or HTML files to your application's server from a remote location.

Running a .NET application targeted to the .NET 3.5 Framework with only the .NET 4.0 Framework installed on the system results in the error: "System.IO.FileNotFoundException: Could not load file or assembly 'System.ServiceModel, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089'"

WebGrabber does not recognized newly installed custom fonts.

These are legacy versions of WebGrabber. WebGrabber is now released as one version that contains all features.

When using WebGrabber 2013 and above under heavy use in certain environments and converting some URLs, WebGrabber may appear to time out or fail, or you may be advised of a threat/intrusion detected.

From time to time, you may need to stop, start and/or restart the services used by ActivePDF products.

This article provides information about support for Windows operating systems.

If the system on which you are installing does not have Internet access, copy the appropriate installation and licensing files onto removable media (CD, DVD, thumb drive, etc.) using a system with Internet access.

ActivePDF Support Tools displays the message Evaluation Expired or No License Found on Production System (Device Mismatch), though a valid license has been installed.

An error similar to “Failed to obtain license: Invalid activation key format” is received when attempting to activate a product license, though the activation key/serial number has been entered exactly as it appears in the purchase email.