This WebGrabber 2016 R2.0 release (Build 2016.2.0.18011) includes bug fixes and new features.

This WebGrabber 2016 R1.1 release (Build 2016.1.1.17265) includes bug fixes and new features.

This is the initial release for ActivePDF WebGrabber 2016 (Build 2016.1.0.17153). This release includes bug fixes and new features.

This ActivePDF WebGrabber 2016 Beta Release (Build 2016.0.0.17091) includes bug fixes and new features.

This software release for ActivePDF WebGrabber 2013 R2.3 (Build 2013.2.3.17063) includes bug fixes.

R2.2 Build 2013.2.2.16089

WebGrabber 2013 R2.1 Build 2013.2.1.15299

WebGrabber 2013 R2 Build 2013.2.0.15094

WebGrabber 2013 R1.1 Build 2013.1.1.14197

WebGrabber 2013 Build 2013.1.0.14088

2010 R2.3 Release Notes

Information for installing licenses and extension keys.

To install or upgrade your ActivePDF product, see the Quick Start Guide, User Guide, or Developer Guide for your product.

Resolutions for more commonly encountered error codes.

Here are some short topics that answer WebGrabber conversion issues customers have had in the past.

If you are using Windows Server 2012 or above, and will be using the Internet Explorer engine for conversions, follow these steps to ensure that the WebGrabber user has sufficient permissions for performing conversions.

During conversion, in the COM environment: a -12 error is displayed. In . NET "Error with ConvertToPDF" is displayed.

On occasion, you may be directed by Technical Support staff to turn on Verbose Logging so as to gather more detailed information on errors and issues encountered with ActivePDF products.

If an "Invalid Serial Number" error message displays when you are attempting to install your ActivePDF product, please contact Customer Service.

In earlier releases, the default port number for COM was 90 or 58585. The default is now Port 52525.

Answers to questions about PDF file sizes.

WebGrabber Release 2016 and above includes properties that allow you choices for handling text and character spacing. (Native Engine only.)

Link to online ActivePDF License Manager 2013 documentation.

On occasion, customers contact us to ask whether they have activated and/or deactivated their product licenses.

If you are creating an account to access product downloads and serial numbers, your user name must match the user name on the customer account for that product order. For more information, contact

After the ActivePDF evaluation periods expires, the product is no longer usable. If you wish to continue using the product you can purchase a production license or request an extension of the evaluation period from

By default, the log files for current releases of ActivePDF DocConverter, WebGrabber, and Server reside in the ProgramData directory, under ActivePDF: 

Example error messages:
Msg-----Printer Not Found: DocConverter!
Msg-----AddPrinter Failed(Printer=DocConverter): 1796

This article provides error codes for WebGrabber Enterprise and WebGrabber WBE.

Performance, file size and other issues are seen when using Internet Explorer 9 for conversions with the IE Engine.

HeaderHTML and FooterHTML properties are ignored. 

When converting HTML to PDF using WebGrabber 2013, the first page of the output PDF has a larger amount of space before the first line of text than do subsequent pages.

CSS is ignored when performing a conversion via remote connection.

Releases of ActivePDF Webgrabber  2013 and above support remote submissions, allowing you to submit URLs or HTML files to your application's server from a remote location.

Running a .NET application targeted to the .NET 3.5 Framework with only the .NET 4.0 Framework installed on the system results in the error: "System.IO.FileNotFoundException: Could not load file or assembly 'System.ServiceModel, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089'"

WebGrabber does not recognized newly installed custom fonts.

Asian characters do not convert properly with WebGrabber.

These are legacy versions of WebGrabber. WebGrabber is now released as one version that contains all features.

An injectscriptx error occurs when attempting to convert a URL with the IE Engine.

When using WebGrabber 2013 and above under heavy use in certain environments and converting some URLs, WebGrabber may appear to time out or fail, or you may be advised of a threat/intrusion detected.

The web service response time is taking over 20 seconds regardless of the size of the HTML page.

ActivePDF Webgrabber 2009 and ActivePDF WebGrabber WBE do not currently support Web fonts.

FusionCharts use JavaScript to embed Flash for the creation of interactive charts. Although ActivePDF WebGrabber currently supports Flash, WebGrabber does not support FusionCharts.

WebGrabber does not currently offer an option to create a first page header or footer different from those on other pages.

By default, WebGrabber converts pages as they would be printed. However, some CSS is set for the Screen only, rather than for the Printer.

From time to time, you may need to stop, start and/or restart the services used by ActivePDF products.

This article discusses the WebGrabber FitToPage property and provides details on its effects on the output PDF.

Some special characters, including Polish characters, are not preserved during HTML conversions.

WebGrabber may split table rows across two pages, occasionally resulting in a single line of text being split horizontally.

Error message: ordinal 6883 could not be located in Dynamic Link Library MFC42.dll

This article provides information about support for Windows operating systems.

If the system on which you are installing does not have Internet access, copy the appropriate installation and licensing files onto removable media (CD, DVD, thumb drive, etc.) using a system with Internet access.

With the release of WebGrabber 2009 R1.1, page caching and cookie controls have been introduced to provide you with even more control over how input web pages are handled and improve overall conversion performance.

After using WebGrabber WBE to convert a file to PDF, and then using Toolkit to add headers to each page in the file, the header on the first page of the resulting PDF appears upside down.

ActivePDF Support Tools displays the message Evaluation Expired or No License Found on Production System (Device Mismatch), though a valid license has been installed.

An error similar to “Failed to obtain license: Invalid activation key format” is received when attempting to activate a product license, though the activation key/serial number has been entered exactly as it appears in the purchase email.