To resolve the Windows Script Host error message such as: ActiveX component can't create object: APToolkit.Object.


Information for installing licenses and extension keys.

To install or upgrade your ActivePDF product, see the Quick Start Guide, User Guide, or Developer Guide for your product.

If an "Invalid Serial Number" error message displays when you are attempting to install your ActivePDF product, please contact Customer Service.

ActivePDF supports these PDF versions, PDF/A formats, and security encryptions. Listed by product.

Link to online ActivePDF License Manager 2013 documentation.

On occasion, customers contact us to ask whether they have activated and/or deactivated their product licenses.

If you are creating an account to access product downloads and serial numbers, your user name must match the user name on the customer account for that product order. For more information, contact sales@activepdf.com

After the ActivePDF evaluation periods expires, the product is no longer usable. If you wish to continue using the product you can purchase a production license or request an extension of the evaluation period from sales@activepdf.com.


Is Toolkit 100% .NET-managed native code?

Issues with instantiation or other similar problems may be seen when attempting to access Toolkit within a 64-bit application.

This article provides the minimum system requirements that must be met to run Toolkit 2011 on a desktop system.

This topic provides details regarding important changes to the way Toolkit 2011 R2 and later handle memory.


From time to time, you may need to stop, start and/or restart the services used by ActivePDF products.

The error, "Server.CreateObject failed while checking permissions. Access is denied to this object." occurs.

Follow these instructions to remove all files associated with ActivePDF Toolkit to prepare for a clean reinstallation. If you are using multiple products, you must uninstall all products, including License Manager, before reinstalling.


This article provides information about support for Windows operating systems.

If the system on which you are installing does not have Internet access, copy the appropriate installation and licensing files onto removable media (CD, DVD, thumb drive, etc.) using a system with Internet access.

When using Toolkit 4.5 in a Visual Basic environment on a Windows Server 2008 server, the application attempts to run in 64-bit mode though Toolkit is a 32-bit application.

ActivePDF Support Tools displays the message Evaluation Expired or No License Found on Production System (Device Mismatch), though a valid license has been installed.

An error similar to “Failed to obtain license: Invalid activation key format” is received when attempting to activate a product license, though the activation key/serial number has been entered exactly as it appears in the purchase email.

ActivePDF Toolkit does not have its own user context so it runs under the current user context, which is typically the logged in user.

The ActivePDF Toolkit portion of the Support Tools log provides information about the ActivePDF Toolkit COM object installed on your system, as well as operation test results.

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