Information for installing licenses and extension keys.

To install or upgrade your ActivePDF product, see the Quick Start Guide, User Guide, or Developer Guide for your product.

If an "Invalid Serial Number" error message displays when you are attempting to install your ActivePDF product, please contact Customer Service.

ActivePDF supports these PDF versions, PDF/A formats, and security encryptions. Listed by product.

You can download an evaluation version of Xtractor for free. The evaluation keys and developer keys have these  limitations.

Link to online ActivePDF License Manager 2013 documentation.

On occasion, customers contact us to ask whether they have activated and/or deactivated their product licenses.

If you are creating an account to access product downloads and serial numbers, your user name must match the user name on the customer account for that product order. For more information, contact sales@activepdf.com

After the ActivePDF evaluation periods expires, the product is no longer usable. If you wish to continue using the product you can purchase a production license or request an extension of the evaluation period from sales@activepdf.com.


From time to time, you may need to stop, start and/or restart the services used by ActivePDF products.

If the system on which you are installing does not have Internet access, copy the appropriate installation and licensing files onto removable media (CD, DVD, thumb drive, etc.) using a system with Internet access.

An error similar to “Failed to obtain license: Invalid activation key format” is received when attempting to activate a product license, though the activation key/serial number has been entered exactly as it appears in the purchase email.

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