Information for installing licenses and extension keys.

To install or upgrade your ActivePDF product, see the Quick Start Guide, User Guide, or Developer Guide for your product.

If an "Invalid Serial Number" error message displays when you are attempting to install your ActivePDF product, please contact Customer Service.

In earlier releases, the default port number for COM was 90 or 58585. The default is now Port 52525.

ActivePDF supports these PDF versions, PDF/A formats, and security encryptions. Listed by product.

Link to online ActivePDF License Manager 2013 documentation.

On occasion, customers contact us to ask whether they have activated and/or deactivated their product licenses.

If you are creating an account to access product downloads and serial numbers, your user name must match the user name on the customer account for that product order. For more information, contact

After the ActivePDF evaluation periods expires, the product is no longer usable. If you wish to continue using the product you can purchase a production license or request an extension of the evaluation period from

Example error messages:
Msg-----Printer Not Found: DocConverter!
Msg-----AddPrinter Failed(Printer=DocConverter): 1796

With ActivePDF Server 2013 you have the option of where to locate the output directory. The output directory can reside outside the ActivePDF Server.

Whenever a client attempts to run this basic PrintToPDF sample a -2 error is returned:

Steps to perform a clean re-installation.

After installing Server, the Test Utility gives Error -203.

After reinstalling Server, the Test Utility gives Error -2.

From time to time, you may need to stop, start and/or restart the services used by ActivePDF products.

This article provides guidance to Server users with regards to remote access environments.

This article provides information about support for Windows operating systems.

If the system on which you are installing does not have Internet access, copy the appropriate installation and licensing files onto removable media (CD, DVD, thumb drive, etc.) using a system with Internet access.

ActivePDF Support Tools displays the message Evaluation Expired or No License Found on Production System (Device Mismatch), though a valid license has been installed.

An error similar to “Failed to obtain license: Invalid activation key format” is received when attempting to activate a product license, though the activation key/serial number has been entered exactly as it appears in the purchase email.