Information for installing licenses and extension keys.

To install or upgrade your ActivePDF product, see the Quick Start Guide, User Guide, or Developer Guide for your product.

If an "Invalid Serial Number" error message displays when you are attempting to install your ActivePDF product, please contact Customer Service.

In earlier releases, the default port number for COM was 90 or 58585. The default is now Port 52525.

ActivePDF supports these PDF versions, PDF/A formats, and security encryptions. Listed by product.

The following image types are supported if you have the applications shown below installed on your server.

DocConverter supports the following document file types if you have the applications shown below installed on your server.

Link to online ActivePDF License Manager 2013 documentation.

On occasion, customers contact us to ask whether they have activated and/or deactivated their product licenses.

If you are creating an account to access product downloads and serial numbers, your user name must match the user name on the customer account for that product order. For more information, contact

After the ActivePDF evaluation periods expires, the product is no longer usable. If you wish to continue using the product you can purchase a production license or request an extension of the evaluation period from

If your installation of DocConverter did not include LibreOffice, you can install it later.

You can move Watch Folders and their settings to another server.

Example error messages:
Msg-----Printer Not Found: DocConverter!
Msg-----AddPrinter Failed(Printer=DocConverter): 1796

The barcode is not using the installed fonts.

The user name is added when the ActivePDF P3 service is installed. Here are steps to change the user name if you need to later.

The message "You must use the Role Management Tool to install or configure Microsoft .NET Framework 3.5,"  appears when attempting to run the DocConverter R4.1 OEM Installer in a Windows Server 2008 R2 environment.

DocConverter Enterprise 2010 R4 installer does not create a new settings file of supported signatures unless a clean installation is performed.

Effective December 12, 2012 the default conversion engine in ActivePDF® DocConverter will be changed.

The following file formats can be converted by DocConverter Enterprise:

If Microsoft Office is not available, you can manually set up your installation of DocConverter to run all conversions using the Default processor.

This article provides guidance to DocConverter and DocConverter Enterprise users with regards to remote access environments.

From time to time, you may need to stop, start and/or restart the services used by ActivePDF products.

When DocConverter fails to convert files, you may need to change the DCOM permissions for specific applications.

When setting up hotfolders in DocConverter it is possible to set them up on a different server using UNC paths. However, there are some items that must be set up manually in order for these hotfolders to function.

DocConverter 2010 requires that certain assigned ports remain open and available to the software services in order to generate PDF output.

This article provides information about support for Windows operating systems.

If the system on which you are installing does not have Internet access, copy the appropriate installation and licensing files onto removable media (CD, DVD, thumb drive, etc.) using a system with Internet access.

The following services are required by DocConverter and are installed with the product:

ActivePDF Support Tools displays the message Evaluation Expired or No License Found on Production System (Device Mismatch), though a valid license has been installed.

An error similar to “Failed to obtain license: Invalid activation key format” is received when attempting to activate a product license, though the activation key/serial number has been entered exactly as it appears in the purchase email.

This article provides special configuration instructions to consider when using DocConverter WBE 2010 to convert Microsoft Office documents to PDF and to convert PDFs to other formats from an ASP page.