Microsoft Office Conversions Result in Garbled Characters

When Microsoft® Office conversions takes place, the output PDF file has garbled characters.

Probable Cause

The wrong processor is assigned to process Microsoft Office documents.


  1. Click the ActivePDF DocConverter tab.
  2. Click the DocConverter Signatures icon in the Navigation pane of the ActivePDF Common User Interface.
  3. Double-click an application to edit its application signature. (Example: Word)
  4. Select the Assigned Processor that matches the application: Default, Publisher, PowerPoint, Visio, Word, Excel, and Solid. (Example: Select PowerPoint as the Assigned Processor for PowerPoint conversions.)
  5. Click Save.
  6. Repeat steps 3 - 5 for all Microsoft Office products until all processors are assigned correctly.
  7. Restart all services.