Here are some short topics that answer conversion issues customers have had in the past.

There is a new custom converter setting in the Microsoft Word Converter to turn on and off updating linked images in Word documents.

(DocConverter 2015 R4.0 and higher.) If DocConverter does not convert EUDC correctly, you can enable EUDC in the DC_Service.xml file.

Instructions for creating a persistent mapped drive to use with CADConverter.

The Microsoft Word engine does not support OpenType CFF fonts. When you use Export for conversions, the Microsoft engine rasterizes any OpenType CFF fonts found in the text. Here are three options for this issue:

If you are converting a PostScript® file that contains dimensions for a page size other than letter size, edit the PostScriptProfiles.xml file to enable non-standard page sizes.

The following image types are supported if you have the applications shown below installed on your server.

DocConverter supports the following document file types if you have the applications shown below installed on your server.

When PDFs are placed in the Watch Folder, they are all converted to Microsoft® Word.

The barcode is not using the installed fonts.

Intermittently, when converting a Microsoft Word document that contains linked images to PDF or PDF/A, the output PDF would be missing one or more images.

After conversion, the subdirectories within a Watch Folder's input folder are removed.

Files processed by the Libre Office Default Processor are randomly blank.

DocConverter uses Toolkit during PDF to PDF conversions. Should you need to perform a PDF to PDF conversion where the input PDF is simply copied, you can instruct DocConverter to bypass Toolkit with a simple INI file.

When configuring Watch Folders in the ActivePDF Common User Interface (CUI), selecting the Personal hot folders option for How to Handle Sub Directories results in the error, "Invalid value for HowToHandleSubDirectories[3]."

Conversion of Word and Powerpoint using PDFExport could result in a PDF/A error.

Excel files with workbook protection are failing due to an issue within Microsoft Office 2007 and Microsoft Office 2010.

By default, DocConverter will convert Microsoft Office documents if Microsoft Office is installed in your machine. Otherwise, DocConverter uses LibreOffice to convert Microsoft Office files. 

Use the following procedure to increase the resolution of images converted by DocConverter. 

If Microsoft Office is not available, you can manually set up your installation of DocConverter to run all conversions using the Default processor.

If you are converting large files, or otherwise experiencing timeout errors with DocConverter, consider increasing the timeout value in the CUI.

When Microsoft® Office conversions takes place, the output PDF file has garbled characters.

When a Microsoft® Word file is converted, the expected bookmarks are not present in the output PDF.

Macro warnings can cause Microsoft® Office conversions to hang in DocConverter.

When using the DocConverter watch folder capability, a file remains in the input folder without being moved or converted.

Converted Excel documents with A4 page size result in different dimensions than expected.

The following PDF Profile settings are not supported when using DocConverter’s PDFExport functionality.

This articles compares the PDFPrint and PDFExport calls.

When DocConverter fails to convert files, you may need to change the DCOM permissions for specific applications.

Microsoft Excel conversions time out with PDFExport and PDFPrint.

When setting up hotfolders in DocConverter it is possible to set them up on a different server using UNC paths. However, there are some items that must be set up manually in order for these hotfolders to function.

With Server - DocConverter - WebGrabber - Printer it is possible to make PDF files convert/create in Black & White rather than color.

Version 3.5.2: Characters that appear in the input file are displayed incorrectly, have been replaced by different characters, or are missing in the output PDF.

This article provides special configuration instructions to consider when using DocConverter WBE 2010 to convert Microsoft Office documents to PDF and to convert PDFs to other formats from an ASP page.