Following a product’s end-of-sale date, ActivePDF will provide bug fixes, maintenance releases, workarounds or patches for a period of 6 months. It may be necessary to use a software upgrade release to correct a reported problem.

Technical support will be provided for a period of 12 months following the end of sale date. In order to receive Technical Support, you must have a current and fully paid Annual Subscription contract for the product license(s) you are requesting support for.

Important Dates

Product Version End of Sale End of
Support Life
Compressor 3.1.0 Current Current
DocConverter 10.1.0 Current Current
DocConverter 9.1.0 8/22/2018 8/22/2019
DocConverter 8.1.0 4/16/2018 4/16/2019
DocConverter 2015 R5.0 3/12/2018 3/12/2019
DocConverter 2015 R4.2 12/18/2017 12/18/2018
DocConverter 2015 R4.1 8/17/2017 8/17/2018
DocConverter 2015 R4.0 4/10/2017 4/10/2018
DocConverter 2015 R3.1 1/30/2017 1/30/2018
DocConverter 2015 R3.0 10/31/2016 10/31/2017
DocConverter 2015 R2.0 7/11/2016 7/11/2017
DocConverter 2015 R1.0 2/26/2016 2/26/2017
DocConverter 2014 R1.2 9/1/2015 9/1/2016
DocConverter 2014 R1.1 7/7/2015 7/7/2016
DocConverter 2014 R1.0 12/19/2014 12/19/2015
DocConverter 2010 R4.3 9/16/2014 9/16/2015
DocConverter 2010 R4.2 7/21/2014 7/21/2015
DocConverter 2010 R4.1 6/3/2013 6/3/2014
DocConverter 2010 R4.0 2/4/2013 6/3/2014
DocConverter WBE 2010 2/21/2012 2/21/2013
DocConverter Standalone 2009 2/21/2013 2/21/2014
DocConverter Enterprise 2009 9/20/2010 9/20/2011
DocConverter 3.8.6 11/5/2009 11/5/2010
DocConverter 3.8.0 2/19/2009 2/19/2010
DocConverter 3.5.2 11/16/2007 11/16/2008
Meridian 2010 R5.4 Current Current
Meridian 2010 R4.0 7/29/2016 7/29/2016
Meridian 2010 R2.0 2/25/2015 2/25/2016
Meridian 2010 R1.0 5/11/2011 5/11/2012
OCR 4.1.0 Current Current
OCR 3.1.0 8/06/2019 8/06/2020
OCR 2017 R2.0 5/1/2018 5/1/2019
OCR 2017 R2.0 5/1/2018 5/1/2019
OCR 2017 R1.0 9/18/2017 9/18/2018
Portal 2014 2/10/2017 2/10/2018
Portal 2011 9/2/2014 9/2/2015
Rasterizer 8.1.1 Current Current
Rasterizer 8.1.0 10/1/2018 10/1/2019
Rasterizer 2017 R1.0 4/16/2018 4/16/2019
Reader Plus 4.2.0 Current Current
Reader Plus 4.1.0 9/24/2018 9/24/2019
Reader Plus 3.2.0 2/5/2018 2/5/2019
Redactor 4.1.0 Current Current
Redactor 3.1.0 11/05/2018 11/05/2019
Server 8.1.0 Current Current
Server 2013 R4.1 2/26/2018 2/26/2019
Server 2013 R4.0 7/10/2017 7/10/2018
Server 2013 R3.1 4/10/2017 4/10/2018
Server 2013 R3.0 10/11/2016 10/11/2017
Server 2013 R2.0 3/14/2016 3/14/2017
Server 2013 R1.1 12/26/2014 12/26/2015
Server 2013 R1.0 5/5/2014 5/5/2015
Server 2009 R2.0 2/28/2013 2/28/2014
Server 2009 SR3 12/31/2010 12/31/2011
Server 3.8.7 4/30/2010 4/30/2011
Server 3.8.6 8/7/2009 8/7/2010
Server 3.8.0 9/8/2008 9/8/2009
Server 3.5.2 SP7 11/16/2007 11/16/2008
Spooler 8.1.0 Current Current
Spooler 2017 R2.0 4/16/2018 4/16/2019
Spooler 2017 R1.0 10/27/2017 10/27/2018
Toolkit 8.1.2 Current Current
Toolkit 8.1.1 6/15/2018 6/15/2019
Toolkit 8.1.0 3/26/2018 3/26/2019
Toolkit 2018 R1.0 1/29/2018 1/29/2019
Toolkit 2017 R1.2 11/20/2017 11/20/2018
Toolkit 2017 R1.1 9/5/2017 9/5/2018
Toolkit 2016 R1.0 7/7/2017 7/7/2018
Toolkit 2016 R2.2 4/24/2017 4/24/2018
Toolkit 2016 R2.1 2/13/2017 2/13/2018
Toolkit 2016 R2.0 12/19/2016 12/19/2017
Toolkit 2016 R1.4 9/22/2016 9/22/2017
Toolkit 2016 R1.3 7/27/2016 7/27/2017
Toolkit 2016 R1.1 5/25/2016 5/25/2017
Toolkit 2016 R1.0 2/12/2016 2/12/2017
Toolkit 2011 R5.2 12/8/2015 12/8/2016
Toolkit 2011 R5.1 10/13/2015 10/13/2016
Toolkit 2011 R5.1 3/16/2015 3/16/2016
Toolkit 2011 R5.0 12/26/2014 12/26/2015
Toolkit 2011 R4.3 2/25/2014 2/25/2015
Toolkit 2011 R4.2 6/3/2013 6/3/2014
Toolkit 2011 R4.1 2/20/2013 2/20/2014
Toolkit 2011 R4.0 10/1/2012 10/1/2013
Toolkit Pro & Std 2011 R3.0 4/4/2012 4/4/2013
Toolkit Pro & Std 2011 R2.0 12/19/2011 12/19/2012
Toolkit Pro & Std 2011 R1.0 10/11/2011 10/11/2012
Toolkit Pro & Std 4.6 12/20/2010 12/20/2011
Toolkit Pro & Std 4.5 12/28/2009 12/28/2010
Toolkit Pro & Std 4.3 6/26/2009 6/26/2010
Toolkit Pro & Std 4.2 1/13/2009 1/13/2010
Toolkit Pro & Std 4.1 8/1/2008 8/1/2009
Toolkit 3.5.2 SP6 5/1/2005 5/1/2006
WebGrabber 2016 R2.4 Current Current
WebGrabber 2016 R2.3 10/3/2018 10/3/2019
WebGrabber 2016 R2.1 8/28/2018 8/28/2019
WebGrabber 2016 R2.0 4/2/2018 4/2/2019
WebGrabber 2016 R1.1 1/17/2017 1/17/2018
WebGrabber 2016 R1.0 9/26/2016 9/26/2017
WebGrabber 2013 R2.3 6/6/2016 6/6/2017
WebGrabber 2013 R2.2 3/7/2016 3/7/2017
WebGrabber 2013 R2.1 5/3/2015 5/3/2016
WebGrabber 2013 R2.0 10/30/2014 10/30/2014
WebGrabber 2013 R1.1 5/5/2014 5/5/2015
WebGrabber 2013 R1.0 7/17/2013 7/17/2014
WebGrabber WBE 2010 R2.3 4/2/2013 4/2/2014
WebGrabber WBE 2010 R2.2 2/28/2012 2/28/2013
WebGrabber WBE 2010 R2.1 12/27/2011 12/27/2012
WebGrabber WBE 2010 R2.0 9/13/2011 9/13/2012
WebGrabber WBE 2010 R1.0 2/8/2011 2/8/2012
WebGrabber Enterprise 2009 R2.3 7/30/2010 7/30/2011
WebGrabber Enterprise 2009 R2.2 2/28/2012 2/28/2013
WebGrabber Enterprise 2009 R2.1 12/27/2011 12/27/2012
WebGrabber Enterprise 2009 R1.0 9/13/2011 9/13/2012
WebGrabber 3.8.2 7/30/2010 7/30/2011
WebGrabber 3.8.0 9/8/2008 9/8/2009
WebGrabber 3.5.2 SP7 11/16/2007 11/16/2008
Xtractor 8.1.1 Current Current
Xtractor 8.1.0 10/26/18 10/26/19
Xtractor 2015 R1.2 4/16/2018 4/16/2011
Xtractor 2015 R1.1 4/27/2017 4/27/2018
Xtractor 2015 R1.0 12/8/2017 12/8/2016

 

Explanation of Terms

End-of-Sale Date

The last date to order the product through ActivePDF point-of-sale mechanisms. The product is no longer for sale.

End of Life

The point at which ActivePDF ceases distributing Software Updates for a particular version of Licensed Software. The End of Life date starts the timeline and process leading to End of Support Life for a specific version of Licensed Software. 

End of Support Life

The point at which ActivePDF ceases providing Technical Support for a Licensed Software version release that has reached its End of Life, regardless of the Problem, and regardless of the Annual Subscription contract or Premium Support offering purchased.