industry: technology

Case Study: Hewlett Packard

Hewlett Packard (HP) has an online support group that works to improve the customer experience by developing creative approaches to technical support.

The HP support group has a web-based “consultant” that assists customers by providing information specific to their technical issue. The consultant first gathers information from the customer to diagnose the issue, then returns pertinent resolution information to the customer. HP uses ActivePDF's automated solution to produce PDF files from multiple input sources for delivery to customers.

Key Points:

  • Challenge: Automate, produce, and deliver digital files. 
  • Solution: Toolkit 
  • Results: Create high-quality PDF files from multiple input sources.

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