Customer Success Story

.NET PDF Solutions, Document Conversion, PDF solutions

Executive Summary:

HP’s online support group works to improve the customer experience by developing creative approaches to technical support. Their support group’s latest project is a web-based “consultant” that assists customers by providing information specific to their technical issue. The consultant first gathers information from the customer to diagnose the issue, then returns pertinent resolution information to the customer. HP used an automated solution to produce PDF files from multiple input sources for delivery to customers.

Key Points:

  • Challenge: Automate and Produce Digital Files 
  • Solution: Toolkit 
  • Results: Create high-quality PDF files from multiple input sources