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Please note that effective September 1st, 2007, activePDF no longer provides free technical support to clients who do not have valid annual subscription. If you do not have valid annual subscription or are unsure of your subscription status and would like to receive a quote summarizing the details and cost associated with updating your account profile, you can do so by sending an email request to subscriptions@activepdf.com. For more information on activePDF annual subscription, please click here.
| At activePDF, we strive
to provide timely, high-quality Technical Support. We are pleased to offer two levels of support,
designed to enable you to choose a support option appropriate
to your specific needs. |
|
| Rapid Response Support |
*Response Time - 4 hours |
|
| activePDF Rapid Response Support is offered to all customers
with annual subscription for the appropriate product(s). Customers
will receive a response within 4 business hours. Escalation to a Senior
Engineer is included, as required. |
| Primary communication method: Email |
|
| Premium Support |
*Response Time
- 2 hours |
Call +1-949-582-9003 |
| activePDF's Premium Support offers
the highest level of priority. Once your support order is processed, you
are guaranteed to receive a phone call within 2 business hours
from a dedicated activePDF Support Engineer. Escalation to a Senior
Engineer is included, as required.
† Customers who have annual subscription receive 20% off the Premium Support list price. |
| Primary communication method: Phone
|
A separate incident will
be required if an issue can be broken down
into multiple issues. Click here for more information on Incident
Definition and Resolution.
* Response times are counted in business hours between hours of operation 9:00 AM - 5:00 PM, Monday through Friday, Pacific Time. |
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Product Support Services are subject to activePDF's then-current
prices, terms, and conditions, which are subject to change without
notice.
The support options, services, and prices described herein are available
for activePDF products acquired in the United States only. Support
options, services, and prices outside the United States may vary.
If you are outside the United States, please visit our Partner page for a complete listing of international channel partners. All prices listed on this page are in
U.S. dollars. Paid Support is billable to Visa and MasterCard
only.
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