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At activePDF we are dedicated in providing our customers with current annual subscription the best quality of service by providing you three levels of support, designed to enable you to choose a support option appropriate to your specific needs.
If you would like to receive information regarding your subscription status or would like to receive a quote summarizing the details and cost associated with updating your account profile, you can do so by viewing your account or send an email request to subscriptions@activepdf.com. For more information on activePDF annual subscription, please click here.
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| Rapid Response Support |
*Response Time - 4 hours |
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activePDF Rapid Response Support is offered to all customers
with annual subscription for the appropriate product(s). Customers
will receive a response within 4 business hours. Escalation to a Senior
Engineer is included, as required.
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| Primary communication method: Email |
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| Premium Support |
*Response Time
- 2 hours |
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| Primary communication method: Phone |
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* Response times are counted in business hours between hours of operation 7:00 AM - 4:00 PM, Monday through Friday, Pacific Time.
A separate incident will be required if an issue can be broken down into multiple issues. Click here for more information on Incident Definition and Resolution.
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| Premium 24x7 Support |
*Response Time - Immediately |
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| Primary communication method: Phone |
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* Response times are counted in business hours between hours of operation 24/7.
A separate incident will
be required if an issue can be broken down
into multiple issues. Click here for more information on Incident
Definition and Resolution. |
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Product Support Services are subject to activePDF's then-current
prices, terms, and conditions, which are subject to change without
notice.
The support options, services, and prices described herein are available
for activePDF products acquired in the United States only. Support
options, services, and prices outside the United States may vary.
If you are outside the United States, please visit our Partner page for a complete listing of international channel partners. All prices listed on this page are in
U.S. dollars. Paid Support is billable to Visa and MasterCard
only.
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