|
Following a product’s end-of-sale date, activePDF will provide
bug fixes, maintenance releases, workarounds or patches for a period of
6 months. Keep in mind that it may be necessary to use a software
upgrade release to correct a reported problem.
Technical support will be provided for a period of 12 months following
the end of sale date. In order to receive Technical Support, you must
have a current and fully paid Annual Subscription contract for the
product license(s) you are requesting support for.
Important Dates
|
Product
|
Version
|
End of Sale
|
End of Life
|
End of Support Life
|
|
Toolkit
|
3.5.2
|
8/15/2005
|
8/15/2006
|
2/14/2007
|
|
Toolkit
|
4.1
|
8/1/2008
|
8/1/2009
|
1/31/2010
|
|
Toolkit
|
4.2
|
1/13/2009
|
1/13/2010
|
7/15/2010
|
|
Toolkit
|
4.3
|
6/26/2009
|
6/26/2010
|
12/26/2010
|
|
Toolkit
|
4.5
|
12/28/2009
|
12/28/2010
|
6/29/2011
|
| Toolkit |
4.6 |
12/13/2010 |
12/13/2011 |
5/13/2012 |
| Toolkit
Standard |
2011 |
2/21/2012
|
8/21/2012 |
2/21/2013 |
|
DocConverter
|
3.5.2
|
11/16/2007
|
11/15/2008
|
5/17/2009
|
|
DocConverter
|
3.8.0
|
2/19/2009
|
2/19/2010
|
8/21/2010
|
|
DocConverter
|
3.8.6
|
11/5/2009
|
11/5/2010
|
5/7/2011
|
| DocConverter
Enterprise |
2009 |
9/20/2010 |
9/20/2011 |
3/20/2012 |
| DocConverter
"Standalone" |
2009 |
2/21/2012 |
8/21/2012 |
2/21/2013 |
| DocConverter WBE |
2010 |
2/21/2012 |
8/21/2012 |
2/21/2013 |
|
Server
|
3.5.2
|
11/16/2007
|
11/15/2008
|
5/17/2009
|
|
Server
|
3.8.0
|
9/8/2008
|
9/8/2009
|
3/10/2010
|
|
Server
|
3.8.6
|
8/7/2009
|
8/7/2010
|
2/6/2011
|
|
WebGrabber
|
3.5.2
|
11/16/2007
|
11/15/2008
|
5/17/2009
|
|
WebGrabber
|
3.8.0
|
9/8/2008
|
9/8/2009
|
3/10/2010
|
|
WebGrabber
|
3.8.2
|
6/19/2009
|
6/19/2010
|
12/19/2010
|
|
Here is an explanation of some of the terms that we have
used in this notice:
End-of-sale date: The last date to order
the product through activePDF point-of-sale mechanisms. The product is
no longer for sale.
End of Life: The point at which activePDF ceases
distributing Software Updates for a particular version of Licensed
Software. The End of Life date starts the timeline and process leading
to End of Support Life for a particular version of Licensed Software.
End of Support Life: The point at which activePDF
ceases providing Technical Support for a Licensed Software version
release that has reached its End of Life, regardless of the Problem,
and regardless of the Annual Subscription contract or Premium Support
offering purchased.
|
