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Following a product’s end-of-sale date, activePDF will provide bug fixes, maintenance releases, workarounds or patches for a period of 12 months. Keep in mind that it may be necessary to use a software upgrade release to correct a reported problem.
Technical support will be provided for a period of 18 months following the end of sale date. In order to receive Technical Support, you must have a current and fully paid Annual Subscription contract for the product license(s) you are requesting support for.
Important Dates
Product |
Version |
End of Sale |
End of Life |
End of Support Life |
Toolkit |
3.5.2 |
8/15/2005 |
8/15/2006 |
2/14/2007 |
Toolkit |
4.1 |
8/1/2008 |
8/1/2009 |
1/31/2010 |
Toolkit |
4.2 |
1/13/2009 |
1/13/2010 |
7/15/2010 |
Toolkit |
4.3 |
6/26/2009 |
6/26/2010 |
12/26/2010 |
Toolkit |
4.5 |
12/28/2009 |
12/28/2010 |
6/29/2011 |
| Toolkit |
4.6 |
12/13/2010 |
12/13/2011 |
5/13/2012 |
DocConverter |
3.5.2 |
11/16/2007 |
11/15/2008 |
5/17/2009 |
DocConverter |
3.8.0 |
2/19/2009 |
2/19/2010 |
8/21/2010 |
DocConverter |
3.8.6 |
11/5/2009 |
11/5/2010 |
5/7/2011 |
| DocConverter Enterprise |
2009 |
9/20/2010 |
9/20/2011 |
3/20/2012 |
Server |
3.5.2 |
11/16/2007 |
11/15/2008 |
5/17/2009 |
Server |
3.8.0 |
9/8/2008 |
9/8/2009 |
3/10/2010 |
Server |
3.8.6 |
8/7/2009 |
8/7/2010 |
2/6/2011 |
WebGrabber |
3.5.2 |
11/16/2007 |
11/15/2008 |
5/17/2009 |
WebGrabber |
3.8.0 |
9/8/2008 |
9/8/2009 |
3/10/2010 |
WebGrabber |
3.8.2 |
6/19/2009 |
6/19/2010 |
12/19/2010 |
Here is an explanation of some of the terms that we have used in this notice:
End-of-sale date: The last date to order the product through activePDF point-of-sale mechanisms. The product is no longer for sale.
End of Life: The point at which activePDF ceases distributing Software Updates for a particular version of Licensed Software. The End of Life date starts the timeline and process leading to End of Support Life for a particular version of Licensed Software.
End of Support Life: The point at which activePDF ceases providing Technical Support for a Licensed Software version release that has reached its End of Life, regardless of the Problem, and regardless of the Annual Subscription contract or Premium Support offering purchased.
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