Annual Subscription is much more than an annualized upgrade program. With benefits such as prioritized support, free training opportunities, product trade-in value, access to beta software and password-protected resource areas of the activePDF website, Annual Subscription is a cost-effective method of maintaining a close rapport with activePDF and ensuring your activePDF product(s) are kept up to date.

If you are unsure of your subscription status or if your subscription has expired and you would like to receive a quote summarizing the cost associated with updating your account profile, please send a request to subscriptions@activepdf.com.

Annual Subscription Details
	Product Support Annual Subscription Email correspondence Rapid Response (within 4 business hours) Without Annual Subscription No Support   Customer Portal Access Annual Subscription Unlimited Access - (View all open tickets/status, self service access to all major and minor product upgrades, plus much more!) Without Annual Subscription No Access Product Version Upgrades Annual Subscription All major and minor upgrades (free of charge) Without Annual Subscription 10% discount on new versions Training Annual Subscription Unlimited web training (free of charge)   25% discount on classroom training Without Annual Subscription Paid training only Beta Program Annual Subscription Full access to all beta versions Without Annual Subscription No beta participation permitted

* Only applies to any trade-ins resulting from an incorrect product order.
** Applies to any trades/upgrades from Toolkit Standard to Toolkit Professional, from DocConverter Standard to DocConverter unlimited, or any single product trade-in for Portfolio.

How long is the amnesty period?
Please note, effective July 1, 2011, activePDF will now offer a 60-day amnesty period to renew your annual subscription. All annual subscriptions expired longer than 60 days will not be eligible for renewal. A new product license will be required for purchase at full MSRP price. activePDF consistently sends renewal notice reminders to all existing annual subscription holders beginning 45 days in advance of a license expiration date, and does so until 15 days after the official expiration date to ensure clients ample time to renew.

How do I renew my subscription?
Request a quote from the activePDF Subscriptions Department by emailing the product serial numbers you wish to renew along with your contact details. You will receive a quote within 24 hours detailing the costs associated with your renewal.

How much does Annual Subscription cost?
Annual Subscription is typically 25% of the MSRP for products.

What does Annual Subscription include?
Annual Subscription includes free major and minor upgrades on the product(s) you purchased for one full year, prioritized support, access to beta software and password-protected resource areas of the activePDF website. Review the complete terms and conditions.

Is Annual Subscription the same as priority support?
No. Annual Subscriber issues are given priority over those without Annual Subscription. However, you can purchase prioritized support on a per-incident basis, which is assigned a higher priority than Annual Subscriber issues. Click here for additional information.

If I purchase 10 licenses, do I have to buy 10 Annual Subscriptions for each license?
Yes. If you only purchased one annual subscription, the remaining nine licenses would be not be covered under the Annual Subscription and so would not be eligible to gain from the full benefits associated with Annual Subscription.

When should I renew my subscription?
You should renew prior to your subscription expiration date. activePDF charges an additional 10% for product subscriptions renewed within 30 days following their agreement's expiration. After the 60-day period, subscription is no longer eligible for renewal and any future product upgrades will only be available for purchase at full MSRP.

How do I upgrade my existing license(s) to the latest version(s)?
In order to upgrade to the new version(s), you must have valid annual subscription on the products in question. If you do not have valid annual subscription or are unsure of your status and would like to receive a quote summarizing the details and cost associated with updating your account profile, you can do so by sending an email request to subscriptions@activepdf.com .

How do I verify and/or renew my current annual subscription status?
In order to verify and/or verify your current subscription status, please send an email request to subscriptions@activepdf.com including as much of the following information as possible: order number, order date, company name, contact name, and products and quantities purchased.