Support Plans

Production Maintenance & Support

Developer Support

Premium 24/7 Support

   
$995
PER INCIDENT CHARGE
  • Major and Minor version Upgrades
  • Production Support*
  • Email Response within 4 Business Hours
  • Senior Escalation Support as Required
  • One Named Support Contact per License
  • Email Response within 4 Business Hours
  • Production Support*
  • Senior Escalation Support as Required
  • Access to Builds & Beta Products
  • 1 Developer License allows 1 Named Support Contact per License
  • Site License allows 4 Named Support Contacts per License
  • Up to 2 hour Support per Incident
  • Email Response within 4 Business Hours
  • Senior Escalation Support 
  • *Production Support
  • 1 Named Support Contact

Support Terms

Response Time: Email within 4 business hours: Monday – Friday 7:00am - 4:00pm PST

*Production Support: Issues related to a production license in a production environment, includes licensing, installation, configuration, network and file specific issues. Excludes diagnosing, reviewing or otherwise troubleshooting code.

Note: Maintenance & Support programs are subject to ActivePDF current prices, terms/conditions, and are subject to change without notice.
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