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Annual Subscription is much more than an annualized upgrade program. With benefits such as prioritized support, free training opportunities, product trade-in value, access to beta software and password-protected resource areas of the activePDF website, Annual Subscription is a cost-effective method of maintaining a close rapport with activePDF and ensuring your activePDF product(s) are kept up to date.
Please note that effective September 1st, 2007, activePDF no longer provides free technical support to clients who do not have valid annual subscription. If you do not have valid annual subscription or are unsure of your status and would like to receive a quote summarizing the details and cost associated with updating your account profile, you can do so by sending an email request to subscriptions@activepdf.com .
* Only applies to any trade-ins resulting from an incorrect product order.
** Applies to any trades/upgrades from Toolkit Standard to Toolkit Professional, from DocConverter Standard to DocConverter unlimited, or any single product trade-in for Portfolio.
How do I renew my subscription?
Request a quote from the activePDF Subscriptions Department by emailing the product serial numbers you wish to renew along with your contact details. You will receive a quote within 24 hours detailing the costs associated with your renewal.
How much does Annual Subscription cost?
Annual Subscription is typically 25% of the MSRP for products and 10% for "licenses" (thread and document increases).
What does Annual Subscription include?
Annual Subscription includes free major and minor upgrades on the product(s) you purchased for one full year, prioritized support, access to beta software and password-protected resource areas of the activePDF website.
Is Annual Subscription the same as priority support?
No. Annual Subscriber issues are given priority over those without Annual Subscription. However, you can purchase prioritized support on a per-incident basis, which is assigned a higher priority than Annual Subscriber issues. Click here for additional information.
If I purchase 10 licenses, do I have to buy 10 Annual Subscriptions for each license?
Yes. If you only purchased one annual subscription, the remaining nine licenses would be not be covered under the Annual Subscription and so would not be eligible to gain from the benefits associated with Annual Subscription.
When should I renew my subscription?
You should renew prior to your subscription expiration date. activePDF charges an additional 10% for product subscriptions renewed within 30 days following their agreement's expiration. After the 30-day period, subscription is no longer eligible for renewal and any future product upgrades will only be available for purchase at full MSRP.
How do I upgrade my existing license(s) to the latest version(s)?
In order to upgrade to the new version(s), you must have valid annual subscription on the products in question. If you do not have valid annual subscription or are unsure of your status and would like to receive a quote summarizing the details and cost associated with updating your account profile, you can do so by sending an email request to subscriptions@activepdf.com .
How do I verify and/or renew my current annual subscription status?
In order to verify and/or verify your current subscription status, please send an email request to subscriptions@activepdf.com including as much of the following information as possible: order number, order date, company name, contact name, and products and quantities purchased.
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