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| activePDF Support Tools | ||||||
| Product | Version | Service Pack | ||||
 ServerDocConverterWebGrabberSupport Tools |
3.5.23.8 |
SP7 |
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| Description | ||||||
| activePDF Support Tools assists you in basic troubleshooting of the activePDF Software. This includes basic issue resolution, software testing, service details, enabling debug mode, and gathering your log files as part of an activePDF Technical Support Ticket. Refer to the following for additional information: | ||||||
| Details | ||||||
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For the latest activePDF products (e.g., activePDF Server 3.8.5 or Toolkit 4.1.0 and newer), activePDF Technical Support Tools v1.2.3 installs with the product and therefore has the same system requirements as the associated product. For earlier versions of products, the system operating system for Support Tools 1.0.1 must be Windows 2000 or higher. The current version of Support Tools requires .NET Framework 2.0 which will be installed with the products. If you don't wish to install .NET Framework 2.0, you may use the older, less robust activePDF Technical Support tools by referring to the version in The current version is Support Tools 1.2.3 and automatically installs with latest versions of activePDF Server, DocConverter and WebGrabber. You can access Support Tools by clicking: Start -> All Programs -> activePDF -> Support Tools NOTE: To upgrade to the current version of Support Tools, take the following link to:
NOTE: Local Administrator rights ensure the tools can run properly. The Support Tools Installation performs these actions:
The Support Tools gather information about your system and the activePDF Software installed on your system into one location. Viewing this information in one location is a huge advantage when troubleshooting technical issues. In addition to gathering the information, the Support Tools will indicate deviances from normal settings and provide links to resolutions when possible. Use the legend to determine the items that need attention. Support Tools also runs basic tests for each activePDF Software, ensuring and indicating that the base configuration of the software is working correctly. These tests produce output PDF that can be viewed as necessary, and sent for diagnostic purposes as part of an activePDF Technical Support Ticket. activePDF Support Tools are our recommend way to obtain system information, product information, enable software debugging, stopping and starting services, as well as gathering log files. Go back to the top.
What does it mean when a warning/error appears in the … section or option?
Why won't activePDF Support Tools work on my machine? Support Tools must be run as a Local Administrator on a machine with .NET 2.0 installed. If the issue persists, submit an activePDF Technical Support ticket at http://www.activepdf.com/support/supportprogram/supportservices/. Go back to the top.Support Tools Release Notes Go back to the top. |
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| Keywords | ||||||
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