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Support Tools: Services
 
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activePDF Server, DocConverter, and WebGrabber operate as services. The services must meet a certain configuration level in order to function correctly. The activePDF services are dependent on the operating system Print Spooler service, so this service is important as well. These are the possible returns:

Running

The service is installed and running. Go back to the top.

Service Not Found

The installation is incomplete or corrupt.

  1. Log in as the Local Administrator.
  2. Click Start>Run, type Control Panel, and then click OK.
  3. Double-click Add or remove Programs.
  4. Locate the related program and then click Remove.
  5. Restart your machine to ensure any queue files are deleted.
  6. Log in as the Local Administrator.
  7. Install the software to the defaults.
If the issue persists, submit an activePDF Technical Support ticket at http://www.activepdf.com/support/supportprogram/supportservices/. Submitting a ticket generates an auto response email. Gather your log files, then reply to the email and attach your log files. Go back to the top.

Service Not Running

The service is not currently running. You must start the services using the Services tab or services console. Go back to the top.

Service EXE does not exist

An executable file in the System32 folder physically represents the services on your machine. If the file is missing, the service cannot run. You need to manually verify the files existence.

  1. Log in as the Local Administrator.
  2. Click Start>Run, type System32, and then click OK.
  3. Verify if the missing file corresponding to the service exists:

    • activePDF DocConverter: APDOCCNV.exe
    • activePDF DocConverter SystemOnly Launch: APDCSYSO.EXE
    • activePDF Server: APServer.exe
    • activePDF WebGrabber: APWebGrb.exe
    • Print Spooler: spoolsv.exe

    NOTE: Consult your operating system documentation if spoolsv.exe is missing.

If the files exist, verify you are logged in as the Local Administrator and Refresh the Support Log. If the files do not exist:

  1. Log in as the Local Administrator.
  2. Click Start>Run, type Control Panel, and then click OK.
  3. Double-click Add or remove Programs.
  4. Locate the related program and then click Remove.
  5. Restart your machine to ensure any queue files are deleted.
  6. Log in as the Local Administrator.
  7. Install the software to the defaults.
If the issue persists, submit an activePDF Technical Support ticket at http://www.activepdf.com/support/supportprogram/supportservices/. Submitting a ticket generates an auto response email. Gather your log files, then reply to the email and attach your log files. Go back to the top.

Start type = Manual

Requires a user to manually start the service before use and does not automatically start when the system starts. You will need to switch the Startup type to Automatic.

  1. In Support Tools, click Services, and then click Services Console.
  2. In the Services Console, locate the corresponding service name(s) below, right-click the service and then select Properties.

    • activePDF Server
    • activePDF DocConverter
    • activePDF DocConverter SystemOnly Launch
    • activePDF WebGrabber
    • Print Spooler
  3. On the General tab, select Automatic for the Startup type, and then click Apply.
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Start type = Disabled

The service must be set to Automatic before use and does not automatically start when the system starts or by a manual attempt. You will need to switch the Startup type to Automatic.

  1. In Support Tools, click Services, and then click Services Console.
  2. In the Services Console, locate the corresponding service name(s) below, right-click the service and then select Properties.

    • activePDF Server
    • activePDF DocConverter
    • activePDF DocConverter SystemOnly Launch
    • activePDF WebGrabber
    • Print Spooler
  3. On the General tab, select Automatic for the Startup type, and then click Apply.

    4. NOTE: You might need to Start the service manually after applying the Automatic Startup type.

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Not default user

You must install activePDF Software as the Local Administrator and you must run the services under the following accounts.

ServiceRequired UserDescription
activePDF ServerLocalSystemThis is an operating system printing requirement and the service uses to this account by default. Allow service to interact with desktop must be checked.

NOTE: This is the ONLY supported user.

activePDF DocConverterInstalled UserDuring installation, the installer prompts you to accept a default user generated by DocConverter or supply a user account to run the service under. This account must be the same user created or supplied during installation.

NOTE: If UNC paths are involved in your use of DocConverter, the user must be a domain user with Local Administrator permissions on the shares. The user account must be assigned during installation to receive the necessary local machine permissions.

activePDF DocConverter SystemOnly LaunchLocalSystemThis is an operating system printing requirement and the service uses to this account by default. Allow service to interact with desktop must be checked.

NOTE: This is the ONLY supported user.

activePDF WebGrabberLocalSystemThis is an operating system printing requirement and the service uses to this account by default. Allow service to interact with desktop must be checked.

NOTE: This is the ONLY supported user.

Print SpoolerLocalSystemThe Print Spooler service is part of the operating system and not the activePDF software, but the activePDF services are dependent on its functionality. The service uses to this account by default. Allow service to interact with desktop must be checked.

NOTE: This is the ONLY supported user.

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