ActivePDF is dedicated to providing the most-up-to date PDF solutions to our customers. ActivePDF strives to continually innovate and expand the family of PDF products to support the needs of the digital business world as they evolve. As a result, at times continuing to support a product is no longer viable, due to changing requirements or outdated solutions. When it becomes necessary for business and technological reasons to end-of life a software product, the following policies apply.
- Following a product’s end-of-sale date, ActivePDF will provide bug fixes, maintenance releases, workarounds or patches for a period of 6 months.
- Technical support will be provided for a period of 12 months following the end of sale date.
- In order to receive Technical Support, you must have a current and fully paid Annual Subscription contract for the product license(s) you are requesting support for.
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Explanation of Terms
The last date to order the product through ActivePDF point-of-sale mechanisms. The product is no longer for sale.
End of Life
The point at which ActivePDF ceases distributing Software Updates for a particular version of Licensed Software. The End of Life date starts the timeline and process leading to End of Support Life for a specific version of Licensed Software.
End of Support Life
The point at which ActivePDF ceases providing Technical Support for a Licensed Software version release that has reached its End of Life, regardless of the Problem, and regardless of the Annual Subscription contract or Premium Support offering purchased.