End of Life Policy

Following a product’s end-of-sale date, ActivePDF will provide bug fixes, maintenance releases, workarounds or patches for a period of 6 months. It may be necessary to use a software upgrade release to correct a reported problem.
Technical support will be provided for a period of 12 months following the end of sale date. In order to receive Technical Support, you must have a current and fully paid Annual Subscription contract for the product license(s) you are requesting support for.

Important Dates

Product Version End of Sale End of Life End of Support Life
Toolkit 3.5.2 8/15/2005 8/15/2006 2/14/2007
Toolkit 4.1 8/1/2008 8/1/2009 1/31/2010
Toolkit 4.2 1/13/2009 1/13/2010 7/15/2010
Toolkit 4.3 6/26/2009 6/26/2010 12/26/2010
Toolkit 4.5 12/28/2009 12/28/2010 6/29/2011
Toolkit 4.6 12/13/2010 12/13/2011 5/13/2012
Toolkit Standard 2011 2/21/2012 8/21/2012 2/21/2013
DocConverter 3.5.2 11/16/2007 11/15/2008 5/17/2009
DocConverter 3.8.0 2/19/2009 2/19/2010 8/21/2010
DocConverter 3.8.6 11/5/2009 11/5/2010 5/7/2011
DocConverter Enterprise 2009 9/20/2010 9/20/2011 3/20/2012
DocConverter "Standalone" 2009 2/21/2012 8/21/2012 2/21/2013
DocConverter WBE 2010 2/21/2012 8/21/2012 2/21/2013
Server 3.5.2 11/16/2007 11/15/2008 5/17/2009
Server 3.8.0 9/8/2008 9/8/2009 3/10/2010
Server 3.8.6 8/7/2009 8/7/2010 2/6/2011
Server 2009 3/31/2013 9/30/2013 3/31/2014
WebGrabber 3.5.2 11/16/2007 11/15/2008 5/17/2009
WebGrabber 3.8.0 9/8/2008 9/8/2009 3/10/2010
WebGrabber 3.8.2 6/19/2009 6/19/2010 12/19/2010
WebGrabber WBE 2010 7/31/2012 1/31/2013 7/31/2013
WebGrabber 2009 4/2/2013 12/2/2013 4/2/2014
Portal 2010 9/30/2011 4/30/2012 9/30/2012


Explanation of Terms

End-of-Sale Date

The last date to order the product through ActivePDF point-of-sale mechanisms. The product is no longer for sale.

End of Life

The point at which ActivePDF ceases distributing Software Updates for a particular version of Licensed Software. The End of Life date starts the timeline and process leading to End of Support Life for a specific version of Licensed Software. 

End of Support Life

The point at which ActivePDF ceases providing Technical Support for a Licensed Software version release that has reached its End of Life, regardless of the Problem, and regardless of the Annual Subscription contract or Premium Support offering purchased.

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