End of Life Policy

activePDF End of Life Policy

Following a product’s end-of-sale date, activePDF will provide bug fixes, maintenance releases, workarounds or patches for a period of 6 months. It may be necessary to use a software upgrade release to correct a reported problem.

Technical support will be provided for a period of 12 months following the end of sale date. In order to receive Technical Support, you must have a current and fully paid Annual Subscription contract for the product license(s) you are requesting support for.

Important Dates

Product	Version	End of Sale	End of Life	End of Support Life
Toolkit	3.5.2	8/15/2005	8/15/2006	2/14/2007
Toolkit	4.1	8/1/2008	8/1/2009	1/31/2010
Toolkit	4.2	1/13/2009	1/13/2010	7/15/2010
Toolkit	4.3	6/26/2009	6/26/2010	12/26/2010
Toolkit	4.5	12/28/2009	12/28/2010	6/29/2011
Toolkit	4.6	12/13/2010	12/13/2011	5/13/2012
Toolkit Standard	2011	2/21/2012	8/21/2012	2/21/2013
DocConverter	3.5.2	11/16/2007	11/15/2008	5/17/2009
DocConverter	3.8.0	2/19/2009	2/19/2010	8/21/2010
DocConverter	3.8.6	11/5/2009	11/5/2010	5/7/2011
DocConverter Enterprise	2009	9/20/2010	9/20/2011	3/20/2012
DocConverter "Standalone"	2009	2/21/2012	8/21/2012	2/21/2013
DocConverter WBE	2010	2/21/2012	8/21/2012	2/21/2013
Server	3.5.2	11/16/2007	11/15/2008	5/17/2009
Server	3.8.0	9/8/2008	9/8/2009	3/10/2010
Server	3.8.6	8/7/2009	8/7/2010	2/6/2011
WebGrabber	3.5.2	11/16/2007	11/15/2008	5/17/2009
WebGrabber	3.8.0	9/8/2008	9/8/2009	3/10/2010
WebGrabber	3.8.2	6/19/2009	6/19/2010	12/19/2010
WebGrabber WBE	2010	7/31/2012	1/31/2013	7/31/2013

Explanation of Terms

End-of-Sale Date
The last date to order the product through activePDF point-of-sale mechanisms. The product is no longer for sale.

End of Life
The point at which activePDF ceases distributing Software Updates for a particular version of Licensed Software. The End of Life date starts the timeline and process leading to End of Support Life for a specific version of Licensed Software.

End of Support Life
The point at which activePDF ceases providing Technical Support for a Licensed Software version release that has reached its End of Life, regardless of the Problem, and regardless of the Annual Subscription contract or Premium Support offering purchased.

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