activePDF End of Life Policy

Following a product’s end-of-sale date, activePDF will provide bug fixes, maintenance releases, workarounds or patches for a period of 6 months. It may be necessary to use a software upgrade release to correct a reported problem.
 

Technical support will be provided for a period of 12 months following the end of sale date. In order to receive Technical Support, you must have a current and fully paid Annual Subscription contract for the product license(s) you are requesting support for.

Important Dates

Product

Version

End of Sale

End of Life

End of Support Life

Toolkit

3.5.2

8/15/2005

8/15/2006

2/14/2007

Toolkit

4.1

8/1/2008

8/1/2009

1/31/2010

Toolkit

4.2

1/13/2009

1/13/2010

7/15/2010

Toolkit

4.3

6/26/2009

6/26/2010

12/26/2010

Toolkit

4.5

12/28/2009

12/28/2010

6/29/2011

Toolkit 4.6 12/13/2010 12/13/2011 5/13/2012
Toolkit Standard 2011 2/21/2012 8/21/2012 2/21/2013

DocConverter

3.5.2

11/16/2007

11/15/2008

5/17/2009

DocConverter

3.8.0

2/19/2009

2/19/2010

8/21/2010

DocConverter

3.8.6

11/5/2009

11/5/2010

5/7/2011

DocConverter Enterprise 2009 9/20/2010 9/20/2011 3/20/2012
DocConverter "Standalone" 2009 2/21/2012 8/21/2012 2/21/2013
DocConverter WBE 2010 2/21/2012 8/21/2012 2/21/2013

Server

3.5.2

11/16/2007

11/15/2008

5/17/2009

Server

3.8.0

9/8/2008

9/8/2009

3/10/2010

Server

3.8.6

8/7/2009

8/7/2010

2/6/2011

Server

2009

3/31/2013

9/30/2013

3/31/2014

WebGrabber

3.5.2

11/16/2007

11/15/2008

5/17/2009

WebGrabber

3.8.0

9/8/2008

9/8/2009

3/10/2010

WebGrabber

3.8.2

6/19/2009

6/19/2010

12/19/2010

WebGrabber WBE

2010

7/31/2012

1/31/2013

7/31/2013

WebGrabber

2009

4/2/2013

12/2/2013

4/2/2014

Portal

2010

9/30/2011

4/30/2012

9/30/2012

 
Explanation of Terms

End-of-Sale Date
The last date to order the product through activePDF point-of-sale mechanisms. The product is no longer for sale.
 

End of Life
The point at which activePDF ceases distributing Software Updates for a particular version of Licensed Software. The End of Life date starts the timeline and process leading to End of Support Life for a specific version of Licensed Software.

End of Support Life
The point at which activePDF ceases providing Technical Support for a Licensed Software version release that has reached its End of Life, regardless of the Problem, and regardless of the Annual Subscription contract or Premium Support offering purchased.

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