Annual Subscription is much more than an annualized upgrade program. With benefits such as prioritized support and unlimited email correspondance, product trade-in value, access to beta software and password-protected resource areas of the activePDF website, Annual Subscription is a cost-effective method of maintaining a close rapport with activePDF and ensuring your activePDF product(s) are kept up to date.

If you are unsure of your subscription status or if your subscription has expired and you would like to receive a quote summarizing the cost associated with updating your account profile, please send a request to subscriptions@activepdf.com.

Annual Subscription Details
	Product Support Annual Subscription Priority email correspondance. 20% off the list price for Premium Support incidents. Rapid Response (within 4 business hours) Without Annual Subscription Email correspondance. No discount available on the list price for Premium Support incidents. Response Time: 16 business hours Product Version Upgrades Annual Subscription All major and minor upgrades (including service packs) free of charge Without Annual Subscription 10% discount on new versions Beta Program Annual Subscription Full access to all beta versions   25% discount on any new products during first month of release Without Annual Subscription No beta participation permitted

* Only applies to any trade-ins resulting from an incorrect product order.
** Applies to any trades/upgrades from Toolkit Standard to Toolkit Professional, from DocConverter Standard to DocConverter unlimited, or any single product trade-in for Portfolio.

How long is the amnesty period?
Please note, effective July 1, 2011, activePDF will now offer a 60-day amnesty period to renew your annual subscription. All annual subscriptions expired longer than 60 days will not be eligible for renewal. A new product license will be required for purchase at full MSRP price. activePDF consistently sends renewal notice reminders to all existing annual subscription holders beginning 45 days in advance of a license expiration date, and does so until 15 days after the official expiration date to ensure clients ample time to renew.

How much does Annual Subscription cost?
Annual Subscription is typically 25% of the MSRP for products and 10% for "licenses" (thread and document increases).

What does Annual Subscription include?
Annual Subscription includes free major and minor upgrades on the product(s) you purchased for one full year, prioritized support, access to beta software and password-protected resource areas of the activePDF website.

Is Annual Subscription the same as premium support?
No. Annual Subscriber issues are given priority over those without Annual Subscription. However, you can purchase premium support on a per-incident basis, which is assigned a higher priority than Annual Subscriber issues. Annual Subscribers receive a 20% discount off the Premium Support list price. Click here for additional information.

If I purchase 10 licenses, do I have to buy 10 Annual Subscriptions for each license?
Yes. If you only purchased one annual subscription, the remaining nine licenses would be not be covered under the Annual Subscription and so would not be eligible to gain from the benefits associated with Annual Subscription.

When should I renew my subscription?
Annual subscription should be renewed on or before the subscription expiration date. activePDF charges an additional 10% for all product subscriptions renewed within 30 days following subscription expiration. After the 60-day period, it is no longer possible to purchase subscription renewals and any future product upgrades will only be available for purchase at full MSRP.  Please contact our Subscription Department for pricing.